Training Modules

SUPERVISION SKILLS PROGRAMME

ModuleTitleOutlineTimeDateVenue
1.Managing Self– Introduction
– Time Management
– Communication Skills
– Assertiveness
– Decision Making
– Delegating
2 Days

9.45 – 2.00pm

Both days
2.Managing Staff– The roles & Responsibilities of the Supervisor
– The Planning Process
– Team Skills
– Conflict Resolution
2 Days

9.45 – 2.00pm

Both days
3.Managing Customer CareThis module covers not only the general principles
of customer service but also the role
of the manager in customer service.

COMMUNITY COHESION

A series of 30 to 60 minute lectures with powerpoint presentation. Each presentation takes attendees through a series of slides which teach how to build social capital in the workplace, neighbourhood or community – in order to achieve community cohesion.

  • Bringing People Together
  • Leading Beyond Authority
  • Transforming Lives
  • Our Cultural Heritage & Identity
  • Cultural Intelligence in an urban environment
  • Social Intelligence
  • Meeting the Challenge of Crime, and Building Social assets in an urban environment – Pecha Kucha style

CONFLICT RESOLUTION

A series of 30 to 60 minute lectures and or workshops with powerpoint presentation. Each takes attendees through a series of slides which teach how to identify conflict in the workplace, neighbourhood or community in order to resolve conflict.

  • Transforming Destructive Conflict into Constructive Conflict
  • Conflict Resolution is in the Birds – conflict management styles
  • Engendering Conflict Resolution – 4 Stages of Gender Conflict
  • Humanitarian Aid and Conflict
  • Peace Psychology
  • The Third Side of Conflict
  • De-escalation of Conflict – What’s Your Role?
  • Women As Agent’s Of Peace

DEVELOPING COACHING SKILLS

For anyone who needs to coach others to enable them to develop the knowledge & skills required to achieve a task or to fulfil a role effectively.

This training is currently being delivered online over 4 sessions 9.45am to 2pm. Face to face it is a 2-day programme.

FACILITATION SKILLS

The course will help you to:

  • understand the role of the facilitator
  • develop the skills needed to be an effective facilitator
  • use facilitation skills to achieve maximum results
  • confront and overcome difficult situations
  • evaluate the outcomes of the facilitation process

This training is currently being delivered online over 4 sessions 9.45 am to 2pm. Face to face it is a 2-day programme.

OFFICE COMMUNICATION

Duration: 2 hours 30 minutes

The course will ensure a basic understanding of:

  • communication – listening and feedback
  • the different approaches people take to their work